The missing variable: ensuring a positive ROI (return on investment)

Abstract

In summary, the business value of IS technology is a function of its role in the organization's business strategy. Value can be assigned to expected benefits from the technology. But, the validity of that determination depends on developing a plan to fully and appropriately use the technology, reengineer operations and embrace a new way of doing business. The need for IS technology in today's healthcare environment is unquestioned. Realizing the full business value of IS technology is the issue. Will it be treated as an expense to be minimized, or as a strategy for the future? A strategy embraced as part of the new evolving healthcare delivery system will result in your investment in IS technology truly being an investment in the future.