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. 1996 Fall;18(1):31-54.

Role of information in consumer selection of health plans

F Sainfort  1 , B C Booske
Affiliations

Role of information in consumer selection of health plans

F Sainfort et al. Health Care Financ Rev. 1996 Fall.

Abstract

Considerable efforts are underway in the public and private sectors to increase the amount of information available to consumers when making health plan choices. The objective of this study was to examine the role of information in consumer health plan decisionmaking. A computer system was developed which provides different plan descriptions with the option of accessing varying types and levels of information. The system tracked the information search processes and recorded the hypothetical plan choices of 202 subjects. Results are reported showing the relationship between information and problem perception, preference structure, choice of plan, and attitude towards the decision.

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Figures

Figure 1
Figure 1. Conceptual Framework
Figure 2
Figure 2. Distribution of Distinct Screens Accessed
Figure 3
Figure 3. Distribution of Total Time Spent
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