doi: 10.1016/0038-0121(85)90016-3.
Capacity planning in service operations: the case of hospital outpatient facilities
- PMID: 10275718
- DOI: 10.1016/0038-0121(85)90016-3
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Capacity planning in service operations: the case of hospital outpatient facilities
Socioecon Plann Sci.
1985.
Abstract
This paper presents models that may be used to balance service capacity and demand in situations in which demand is external and, therefore, is not fixed but may fluctuate in response to factors that include the waiting time imposed upon customers. Such situations are common in retailing, financial services, health services, and other service sector industries. An application is shown to a hospital outpatient facility.
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