Planning for end user search services in the health sciences library

Abstract

End user searching now has the potential for becoming a new reference service in health sciences libraries. No longer viewed simply as a fad, end user searching is contemplated by medical reference librarians for implementation within the information services department. For the most part these services have centered around educational and training sessions. Planning for a more detailed service program is discussed with an outline of issues and concerns. Items that should be discussed in the planning process include costs, searching environment, equipment, telephone, service placement, search system selection, policies, publicity and training. A case report is also presented as an example of implementing a limited end user search service.