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Editorial

. 1999 Sep 18;319(7212):720-1.

doi: 10.1136/bmj.319.7212.720.

The increasing importance of patient surveys. Now that sound methods exist, patient surveys can facilitate improvement

PMID: 10487981
PMCID: PMC1116581
DOI: 10.1136/bmj.319.7212.720

Editorial

The increasing importance of patient surveys. Now that sound methods exist, patient surveys can facilitate improvement

P D Cleary. BMJ. 1999.

. 1999 Sep 18;319(7212):720-1.

doi: 10.1136/bmj.319.7212.720.

Author

PMID: 10487981
PMCID: PMC1116581
DOI: 10.1136/bmj.319.7212.720

No abstract available

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Comment in

Patient surveys identify needs.
Madhok R, Bhopal R. Madhok R, et al. BMJ. 2000 Jan 29;320(7230):314. BMJ. 2000. PMID: 10650041 Free PMC article. No abstract available.

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References

1. Hirshman A. Exit, voice, and loyalty. Cambridge: Harvard University Press; 1970.
1. Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25–36. - PubMed
1. Williams B. Patient satisfaction: a valid concept? Soc Sci Med. 1994;38:509–516. - PubMed
1. Cleary PD. Satisfaction may not suffice: a commentary on “a patient’s perspective.”. Int J Technol Assess Health Care. 1998;14:35–37. - PubMed
1. Fitzpatrick R. Surveys of patient satisfaction: I—Important general considerations. BMJ. 1991;302:887–889. - PMC - PubMed

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