Good technical outcome, poor service experience: a verdict on contemporary medical care?

Editorial

L Eisenberg. JAMA. 2001 May.

. 2001 May;285(20):2639-41.

doi: 10.1001/jama.285.20.2639.

No abstract available

Comment in

A patient dissatisfied with her care.
Aye LS. Aye LS. JAMA. 2001 Sep 19;286(11):1311; author reply 1314-5. JAMA. 2001. PMID: 11560525 No abstract available.
A patient dissatisfied with her care.
Morell R, Prielipp J, Hill TR. Morell R, et al. JAMA. 2001 Sep 19;286(11):1312; author reply 1314-5. JAMA. 2001. PMID: 11560527 No abstract available.
A patient dissatisfied with her care.
Swissman N. Swissman N. JAMA. 2001 Sep 19;286(11):1312-3; author reply 1314-5. JAMA. 2001. PMID: 11560528 No abstract available.
A patient dissatisfied with her care.
Mayer TA, Cates RJ. Mayer TA, et al. JAMA. 2001 Sep 19;286(11):1313; author reply 1314-5. JAMA. 2001. PMID: 11560529 No abstract available.

A 58-year-old woman dissatisfied with her care.
Daley J. Daley J. JAMA. 2001 May 23-30;285(20):2629-35. doi: 10.1001/jama.285.20.2629. JAMA. 2001. PMID: 11368737 No abstract available.