Abstract

PIP: This paper describes the Client Oriented, Provider Efficient (COPE) Services, a new initiative of the Family Planning Association of Kenya (FPAK) for improving services to its clients, and for increasing contraceptive prevalence rate. Developed by the Association for Voluntary Surgical Contraception International, COPE has proved to be successful in improving quality of clinic services in Kenya since its introduction into FPAK clinics in 1989. It works by helping family planning service providers in various FPAK clinics become more aware of expressed as well as implied/perceived needs of their clients through the application of its set of tools: self-assessment, client interviews, client flow analysis, and plan of action. Due to its success, a lot of family planning provision organizations in Kenya are interested in incorporating COPE quality improvement tools.