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. 2002 Nov 30;325(7375):1263.
doi: 10.1136/bmj.325.7375.1263.

Systematic review of involving patients in the planning and development of health care

Mike J Crawford  1 , Deborah Rutter, Catherine Manley, Timothy Weaver, Kamaldeep Bhui, Naomi Fulop, Peter Tyrer
Affiliations

Systematic review of involving patients in the planning and development of health care

Mike J Crawford et al. BMJ. .

Abstract

Objective: To examine the effects of involving patients in the planning and development of health care.

Data sources: Published and grey literature.

Study selection: Systematic search for worldwide reports written in English between January 1966 and October 2000.

Data extraction: Qualitative review of papers describing the effects of involving patients in the planning and development of health care.

Results: Of 42 papers identified, 31 (74%) were case studies. Papers often described changes to services that were attributed to involving patients, including attempts to make services more accessible and producing information leaflets for patients. Changes in the attitudes of organisations to involving patients and positive responses from patients who took part in initiatives were also reported.

Conclusions: Evidence supports the notion that involving patients has contributed to changes in the provision of services across a range of different settings. An evidence base for the effects on use of services, quality of care, satisfaction, or health of patients does not exist.

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References

    1. NHS Executive. The NHS plan: a plan for investment, a plan for reform. London: Department of Health; 2000.
    1. Beresford P, Croft S. Citizen involvement: a practical guide for change. Basingstoke: Macmillan; 1993.
    1. Barker J, Bullen M, de Ville J. Reference manual for public involvement. Bromley, West Kent, Lambeth, Southwark, and Lewisham Health Authorities. 1997.
    1. NHS Executive. Patient and public involvement in the new NHS. Leeds: Department of Health; 1999.
    1. McIver S. Obtaining the views of users of health services. London: King's Fund; 1991.

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