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. 2001 Sep-Oct;27(5):16-21.

Treating patients like customers. Just-in-time inventory control for patient-centered care

J E Whitcomb  1 , M Shafa
Affiliations
  • PMID: 12881900

Treating patients like customers. Just-in-time inventory control for patient-centered care

J E Whitcomb et al. Physician Exec. 2001 Sep-Oct.

Abstract

Managing change in health care is a complex, poorly studied process that's even more poorly understood. We do not have a clear model to visualize as we contemplate just what it is we are changing. Explore how modern hospitals are "warehousing" patients like excess inventory, and examine the changes needed to escape this morass. A strong physician/hospital alliance is the key to establishing more efficient, patient-centered care.

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