Review
doi: 10.1016/s0213-9111(92)71110-8.
[The measurement of satisfaction in health services]
[Article in
Catalan,
Spanish]
Affiliations
- PMID: 1428587
- DOI: 10.1016/s0213-9111(92)71110-8
Item in Clipboard
Review
[The measurement of satisfaction in health services]
[Article in
Catalan,
Spanish]
Gac Sanit.
1992 Jul-Aug.
Free article
Abstract
The satisfaction analysis in health services has been object of rising interest recently. The different instruments of measurement known show the diversity of conceptualism, range of applications and methodologies. The article revises selectively and not exhaustively different instruments as well as the approximations to the concept of satisfaction from the marketing disciplines and the investigations in health services. Special emphasis is dedicated to the analysis of satisfaction in hospital services and the use of questionnaires for its measurement.
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