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. 1992 Jul-Aug;7(4):432-4.
doi: 10.1007/BF02599162.

Patient expectations and satisfaction with medical care for upper respiratory infections

C Sanchez-Menegay  1 , E S Hudes, S R Cummings
Affiliations

Patient expectations and satisfaction with medical care for upper respiratory infections

C Sanchez-Menegay et al. J Gen Intern Med. 1992 Jul-Aug.

Abstract

To describe the determinants of patient satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients' most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p = 0.0001). In a multivariate model, patients' satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2 = 0.45, p = 0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive.

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