Patient satisfaction: is it a measure for the outcome of care or the process of care?
- PMID: 15125632
- DOI: 10.1016/j.jclinepi.2003.07.006
Patient satisfaction: is it a measure for the outcome of care or the process of care?
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The metaphor of patients as customers: implications for measuring satisfaction.J Clin Epidemiol. 2003 Feb;56(2):103-8. doi: 10.1016/s0895-4356(02)00602-9. J Clin Epidemiol. 2003. PMID: 12654403
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