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Review
. 2004 Aug 21;329(7463):439-42.
doi: 10.1136/bmj.329.7463.439.

Email consultations in health care: 2--acceptability and safe application

Josip Car  1 , Aziz Sheikh
Affiliations
Review

Email consultations in health care: 2--acceptability and safe application

Josip Car et al. BMJ. .

Abstract

Electronic communication promises to revolutionise the delivery of health care. In the second of two articles considering the potential for email consultations, Car and Sheikh summarise the evidence about public and professional attitudes to them and discuss how to ensure their safe use

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Figures

Fig 1
Fig 1
Email is not always the most appropriate medium for a consultation. However, email consultation does improve patients' access to their doctor and facilitates sharing of information
Fig 2
Fig 2
Example of a step in a structured, web based, email consultation for allergic symptoms. (Modified with permission from RelayHealth webVisit)
See this image and copyright information in PMC

Comment in

References

    1. Car J, Sheikh A. Email consultations in health care: 1—scope and effectiveness. BMJ 2004;329: 435-8. - PMC - PubMed
    1. Car J, Sheikh A. Telephone consultations. BMJ 2003;326: 966-9. - PMC - PubMed
    1. Neill RA, Mainous AG III, Clark JR, Hagen MD. The utility of electronic mail as a medium for patient-physician communication. Arch Fam Med 1994;3: 268-71. - PubMed
    1. Mandl KD, Kohane IS, Brandt AM. Electronic patient-physician communication: problems and promise. Ann Intern Med 1998;129: 495-500. - PubMed
    1. Couchman GR, Forjuoh SN, Rascoe TG. E-mail communications in family practice: what do patients expect? J Fam Pract 2001;50: 414-8. - PubMed

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