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. 2005 Mar;136(3):362-3.
doi: 10.14219/jada.archive.2005.0178.

Measuring patient satisfaction

Roger Levin  1
Affiliations

Measuring patient satisfaction

Roger Levin. J Am Dent Assoc. 2005 Mar.

Abstract

Many businesses use customer satisfaction surveys successfully. You may notice that you find one in almost every restaurant or hotel room. I do not think it is a coincidence that the hotel industry provides some of the finest customer service available. When it comes to providing excellent customer service, dental practices can learn from businesses that regularly assess customer satisfaction.

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