Review
The management of patient complaints and dissatisfaction
Affiliations
- PMID: 1628560
Item in Clipboard
Review
The management of patient complaints and dissatisfaction
Emerg Med Clin North Am.
1992 Aug.
Abstract
Patient satisfaction is an integral component of the measurement of health care quality. Proper attention to patient complaints is one part of a patient satisfaction management strategy aimed at revealing and alleviating the causes of patient dissatisfaction.
Similar articles
-
[Evaluation of quality of medical care. Identification of quality shortage depends on quality evaluation method].Ugeskr Laeger. 2003 May 19;165(21):2195-7. Ugeskr Laeger. 2003. PMID: 12820507 Danish. No abstract available.
-
Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill.J Healthc Manag. 1998 Sep-Oct;43(5):427-40; discussion 441-2. J Healthc Manag. 1998. PMID: 10182931
-
Common problems plaguing IHI (Institute for Healthcare Improvement) participants.ED Manag. 1998 Oct;10(10):116-8. ED Manag. 1998. PMID: 10185247 No abstract available.
-
Responding to formal complaints about the emergency department: lessons from the service marketing literature.Emerg Med Australas. 2004 Aug;16(4):353-60. doi: 10.1111/j.1742-6723.2004.00613.x. Emerg Med Australas. 2004. PMID: 15283724 Review.
-
Computer applications in quality assurance.Emerg Med Clin North Am. 1992 Aug;10(3):627-47. Emerg Med Clin North Am. 1992. PMID: 1628565 Review.
Cited by
-
Healthcare provider complaints to the emergency department: a preliminary report on a new quality improvement instrument.Qual Saf Health Care. 2006 Oct;15(5):344-6. doi: 10.1136/qshc.2005.015776. Qual Saf Health Care. 2006. PMID: 17074871 Free PMC article.
-
Comparison of complaints to the intensive care units and those to the general wards: an analysis using the Healthcare Complaint Analysis Tool in an academic medical center in Taiwan.Crit Care. 2018 Dec 6;22(1):335. doi: 10.1186/s13054-018-2271-y. Crit Care. 2018. PMID: 30522508 Free PMC article.
-
Waiting and interaction times for patients in a developing country accident and emergency department.Emerg Med J. 2006 Apr;23(4):286-90. doi: 10.1136/emj.2005.024695. Emerg Med J. 2006. PMID: 16549575 Free PMC article.
-
Setting up a quality assurance programme at the medical emergency department of a university hospital: promises and limitations.Soz Praventivmed. 2001;46(2):131-3. doi: 10.1007/BF01299730. Soz Praventivmed. 2001. PMID: 11446308 No abstract available.