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Review
. 1992 Aug;10(3):557-72.

The management of patient complaints and dissatisfaction

L R Schwartz  1 , D T Overton
Affiliations
  • PMID: 1628560
Review

The management of patient complaints and dissatisfaction

L R Schwartz et al. Emerg Med Clin North Am. 1992 Aug.

Abstract

Patient satisfaction is an integral component of the measurement of health care quality. Proper attention to patient complaints is one part of a patient satisfaction management strategy aimed at revealing and alleviating the causes of patient dissatisfaction.

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