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Review
. 2006 Jan;82(963):9-12.
doi: 10.1136/pgmj.2005.034306.

Conflict management: a primer for doctors in training

D C Saltman  1 , N A O'Dea, M R Kidd
Affiliations
Review

Conflict management: a primer for doctors in training

D C Saltman et al. Postgrad Med J. 2006 Jan.

Abstract

Conflict in the health arena is a growing concern and is well recognised for doctors in training. Its most extreme expression, workplace violence is on the increase. There is evidence that many conflicts remain unsatisfactorily resolved or unresolved, and result in ongoing issues for staff morale. This paper describes the nature of conflict in the health care system and identifies the difference between conflict and disagreement. Using a conflict resolution model, strategies for dealing with conflict as it arises are explored and tips are provided on how to effectively manage conflict to a satisfactory resolution for all parties.

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Conflict of interest statement

Conflicts of interest: none declared.

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