Review
doi: 10.1016/j.cvsm.2006.10.005.
Client-veterinarian communication: skills for client centered dialogue and shared decision making
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- PMID: 17162110
- DOI: 10.1016/j.cvsm.2006.10.005
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Review
Client-veterinarian communication: skills for client centered dialogue and shared decision making
Vet Clin North Am Small Anim Pract.
2007 Jan.
Abstract
This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.
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