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Review
. 2007 Jan;37(1):37-47; abstract vii.
doi: 10.1016/j.cvsm.2006.10.005.

Client-veterinarian communication: skills for client centered dialogue and shared decision making

Karen K Cornell  1 , Michelle Kopcha
Affiliations
Review

Client-veterinarian communication: skills for client centered dialogue and shared decision making

Karen K Cornell et al. Vet Clin North Am Small Anim Pract. 2007 Jan.

Abstract

This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.

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