Patient focus and the quality framework

Abstract

Background: The Royal Australian College of General Practitioners Quality Framework for Australian General Practice provides a mechanism for planning and assessing quality improvement initiatives in an Australian context that takes account of the perspective of patients in the health care system.

Objective: This article examines the patient focus domain of the quality framework.

Discussion: The quality framework is applied to the patient focus domain using examples such as the patient centred model of the consultation, consumer expectations of the general practice of the future, and health inequalities and the role of general practice.