[Stated theory of family doctors on their relationships with patients]
- PMID: 17555660
- PMCID: PMC7664553
- DOI: 10.1157/13106284
[Stated theory of family doctors on their relationships with patients]
Abstract
Objective: To identify and analyse the "theory" expressed by family doctors on the essential features of an effective and functional doctor-patient relationship and on how to achieve one ("stated theory" of Argyris and Schon).
Design: Qualitative, based on discourse analysis.
Setting: Primary care.
Method: Interviews recorded with 10 family doctors selected by intentional sampling that were then transcribed. The propositions in the discourses were identified and conceptual maps were constructed. An inductive analysis classified the questions and positions that emerged and identified similarities and differences between subjects.
Results: Confidence and absence of conflict were the main desirable features of the doctor-patient relationship. Patients with a "demanding" attitude and their dishonesty were the most quoted obstacles. Doctors accepted negotiation, but held a very limited view of patient participation. Differences were appreciated on distance, the biomedical versus psychosocial focus and health education. Doctors' communication skills and qualities were little cited. Technical terminology in this area appeared little in the discourses.
Conclusions: Discourses highlighted "health consumerism" and revealed disagreements on distance in the relationship and the psycho-social approach. These points, which should be prioritised in training, along with education, can serve to define family doctors distinct professional orientations. Training methodology must bear in mind that experience dominates "stated theory" in this area.
Objetivo: Identificar y analizar cuál es la «teoría» que los médicos de familia expresan sobre las características esenciales de la relación médico-paciente efectiva y funcional y sobre cómo alcanzarla (“teoría declarada» de Argyris y Schon).
Diseño: Cualitativo, basado en análisis de discursos.
Emplazamiento: Atención primaria.
Método: Entrevistas audiograbadas a 10 médicos de familia seleccionados por muestreo intencional que fueron transcritas. Se identificaron las proposiciones de los discursos y se construyeron mapas conceptuales. Se realizó un análisis inductivo mediante la categorización de los temas y posiciones aparecidos, y la identificación de similitudes y diferencias intersujetos.
Resultados: La confianza y la ausencia de conflictos son las principales características deseables de la relación médico-paciente. La actitud «demandante» y la deshonestidad de los pacientes son los obstáculos más citados. Se acepta la negociación pero se mantiene una visión muy limitada de la participación del paciente. Se aprecian diferencias en la distancia, el foco biomédico frente a psicosocial y en la educación sanitaria. Las habilidades de comunicación y las cualidades del médico son poco citadas. La terminología técnica en esta área aparece poco en los discursos.
Conclusiones: Los discursos resaltan el «consumismo sanitario» y descubren desacuerdos sobre la distancia en la relación y el abordaje psicosocial. Estos puntos, que deben ser priorizados en la formación, junto con la educación, pueden servir para definir distintas orientaciones profesionales de los médicos de familia. La metodología de la formación debe tener en cuenta que la experiencia domina en la «teoría declarada» en esta área.
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