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. 2007 Dec;16 Suppl 1(Suppl 1):i65-70.
doi: 10.1136/tc.2006.019786.

Is a statewide tobacco quitline an appropriate service for specific populations?

Julie E Maher  1 , Kristen Rohde, Clyde W Dent, Michael J Stark, Barbara Pizacani, Michael J Boysun, Julia A Dilley, Patricia L Yepassis-Zembrou
Affiliations

Is a statewide tobacco quitline an appropriate service for specific populations?

Julie E Maher et al. Tob Control. 2007 Dec.

Abstract

Objective: To assess whether smoking quit rates and satisfaction with the Washington State tobacco quitline (QL) services varied by race/ethnicity, socioeconomic status, area of residence (that is, urban versus non-urban), or sex of Washington QL callers.

Methods: From October 2004 into October 2005, we conducted telephone surveys of Washington QL callers about three months after their initial call to the QL. Analyses compared 7-day quit rates and satisfaction measures by race/ethnicity, education level, area of residence and sex (using alpha = 0.05).

Results: We surveyed half (n = 1312) of the 2638 adult smokers we attempted to contact. The 7-day quit rate among survey participants at the 3-month follow-up was 31% (CI: 27.1% to 34.2%), 92% (CI: 89.9% to 94.1%) were somewhat/very satisfied overall with the QL programme, 97% (CI: 95.5% to 98.2%) indicated that they would probably/for sure suggest the QL to others and 95% (CI: 92.9% to 96.4%) were somewhat/very satisfied with the QL specialist. Quit rate did not vary significantly by race/ethnicity, education level, area of residence or sex. Satisfaction levels were high across subpopulations. Almost all participants (99%) agreed that they were always treated respectfully during interactions with QL staff.

Conclusions: The Washington QL appeared effective and well received by callers from the specific populations studied. States choosing to promote their QL more aggressively should feel confident that a tobacco QL can be an effective and well received cessation service for smokers who call from a broad range of communities.

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Conflict of interest statement

Competing interests: none.

References

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