Language barriers as a reported cause of prehospital care delay in Minnesota

Abstract

Objective: Although anecdotal reports exist, the frequency of language barriers encountered between EMS providers and patients/families in the prehospital environment remains unknown. The purpose of this study was to determine the frequency of EMS provider-reported perceived delays in care due to language barrier and to characterize the nature of calls involved.

Methods: Retrospective analysis of the Minnesota State Ambulance Reporting system (MNSTAR) database, a mandated statewide EMS data collection tool. All EMS run reports submitted between January 1, 2004, and June 30, 2005, were reviewed to identify instances of reported treatment delay secondary to a language barrier.

Results: During the 18-month study period, 629,738 patient encounter reports were submitted to MNSTAR, of which 2,052 identified treatment delays secondary to language. The rate of language barrier care delays in the state of Minnesota is 3.3 per 1,000 prehospital patient encounters.

Conclusion: EMS responses troubled by delays in care secondary to language barriers represent a small percentage of total runs in Minnesota. However, approximately 1,370 cases per year occur.