The relationship between nurses' perceptions of empowerment and patient satisfaction
- PMID: 18226757
- DOI: 10.1016/j.apnr.2007.11.001
The relationship between nurses' perceptions of empowerment and patient satisfaction
Abstract
Purpose: This study aims to explore the relationship between nurses' perceptions of empowerment and patient satisfaction using Kanter's theory as adapted by Laschinger and others.
Research question: Is there a positive relationship between nurses' perceptions of empowerment and patient satisfaction?
Method: A descriptive correlational design was used. Instruments used were the Conditions of Work Effectiveness Questionnaire II, which measures nurse empowerment, and the Press Ganey Associates Patient Satisfaction Surveys, which measures patient satisfaction.
Results/conclusions: Significant relationships were found between nurses' perceptions of empowerment and access to information, opportunity, support, and resources. A significant positive correlation was found between nurses' perceptions of empowerment and patient satisfaction (r = .052; p < .05). Limitations of this study are presented, as well as recommendations for future research.
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