Using health communication best practices to develop a web-based provider-patient communication aid: the CONNECT study

Abstract

Objective: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT), designed to facilitate treatment decision-making among patients with advanced cancer.

Methods: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction.

Results: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation.

Conclusion: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process.

Practice implications: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.

Figure 1

Examples of Survey Page

Figure 1

Examples of Survey Page

Figure 2

Example of Communication Skills Training Page