When staff are assaulted. A nursing consultation support service

Abstract

Increasing patient to staff assaults led to the development of a Nursing Consultation Service, which can respond to the needs of assault victims and set the tone for institutional attitudes of nonblaming concern. A member of the consultation service meets with each known assault victim to review the incident, offer support, and provide assistance in addressing issues aroused by the incident. Implementation of this service and the use of a continuous monitor to track assault incidents is vital to highlight problem areas and develop assault prevention strategies.