[Adaptation of a patient satisfaction questionnaire on medical and nursing care]

Abstract

Objective: Catalan and Spanish adaptation of a questionnaire to measure patient satisfaction with their family doctor and nurse visit.

Design: Descriptive study of adapting questionnaires.

Setting: Primary Care Team Gòtic, Institut Català de la Salut, Barcelona, Spain.

Participants: Of all the patients visiting doctors or nurses, 1186 patients were systematically selected. Of these, 341 were excluded using the following criteria: illiteracy, not understanding either language, cognitive impairment, sight, or writing disability.

Measurements: Two translations of the original questionnaire. Analysis of the pattern of response. Exploratory factor analysis. Correlation item-scale corrected coefficients and Cronbach alpha for each dimension.

Results: There were 74.8% responses. The percentage of items not answered follows a pattern of declining response. There were 3 dimensions in the factor analysis: care offered by the professional, time devoted to the visit, and depth of the relationship with the professional, where the items weighed the same as in the original questionnaire, except two of them. The item-dimension correlation coefficients were greater than 0.4 except for items number 8 and number 18. The coefficient of internal consistency proved to be greater than 0.7 in all dimensions except in "depth of the relationship," which rises above 0.7 if item number 8 is excluded.

Conclusion: Adaptation of a valid and reliable questionnaire into Spanish and Catalan is useful for evaluating aspects of the professional care visit.