Optimizing the business and IT relationship--a structured approach to implementing a business relationship management framework

Abstract

The relationship between the business and the IT organization is an area where many healthcare providers experience challenges. IT is often perceived as a service provider rather than a partner in delivering quality patient care. Organizations are finding that building a stronger partnership between business and IT leads to increased understanding and appreciation of the technology, process changes and services that can enhance the delivery of care and maximize organizational success. This article will provide a detailed description of valuable techniques for optimizing the healthcare organization's business and IT relationship; considerations on how to implement those techniques; and a description of the key benefits an organization should realize. Using a case study of a healthcare provider that leveraged these techniques, the article will show how an organization can promote this paradigm shift and create a tighter integration between the business and IT.