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. 1991 Sep;84(9):522-3.
doi: 10.1177/014107689108400906.

Patients' views on how to run hospital outpatient clinics

F Bishop  1 , F J Matthews, C S Probert, J Billett, T Battcock, S D Frisby, J F Mayberry
Affiliations

Patients' views on how to run hospital outpatient clinics

F Bishop et al. J R Soc Med. 1991 Sep.

Abstract

To investigate patients' views and expectations when attending outpatient clinics a questionnaire-based study was performed. The questionnaires asked about appointment systems, continuity of care, staff appearance, chaperons and medical students. Patients wanted fixed appointment times, to see the same doctor on successive visits, for the staff to be formally dressed and to have chaperons during examination. The number of medical students should be restricted especially for women patients. Staff should be sensitive to patients' needs.

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