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. 2009 Oct;63(10):68-72.

Using business intelligence to improve performance

Tom Wadsworth  1 , Brian Graves, Steve Glass, A Marc Harrison, Chris Donovan, Andrew Proctor
Affiliations
  • PMID: 19810655

Using business intelligence to improve performance

Tom Wadsworth et al. Healthc Financ Manage. 2009 Oct.

Abstract

Cleveland Clinic's enterprise performance management program offers proof that comparisons of actual performance against strategic objectives can enable healthcare organization to achieve rapid organizational change. Here are four lessons Cleveland Clinic learned from this initiative: Align performance metrics with strategic initiatives. Structure dashboards for the CEO. Link performance to annual reviews. Customize dashboard views to the specific user.

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