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. 2009 Dec;77(3):437-42.
doi: 10.1016/j.pec.2009.09.006. Epub 2009 Oct 9.

Patient-centered communication and prognosis discussions with cancer patients

Cleveland G Shields  1 , Casey J Coker, Shruti S Poulsen, Jennifer M Doyle, Kevin Fiscella, Ronald M Epstein, Jennifer J Griggs
Affiliations

Patient-centered communication and prognosis discussions with cancer patients

Cleveland G Shields et al. Patient Educ Couns. 2009 Dec.

Abstract

Objective: To examine physician communication associated with prognosis discussion with cancer patients.

Methods: We conducted a study of physician-patient communication using trained actors. Thirty-nine physicians, including 19 oncologists and 20 family physicians participated in the study. Actors carried two hidden digital recorders to unannounced visits. We coded recordings for eliciting and validating patient concerns, attentive voice tone, and prognosis talk.

Results: Actor adherence to role averaged 92% and the suspected detection rate was 14%. In a multiple regression, eliciting and validating patient concerns (beta=.40, C.I.=0.11-0.68) attentiveness (beta=.32, C.I.=0.06-0.58) and being an oncologist vs. a family physician (beta=.33, C.I.=0.33-1.36) accounted for 46% of the variance in prognosis communication.

Conclusion: Eliciting and validating patient concerns and attentiveness voice tone is associated with increased discussion of cancer patient prognosis as is physician specialty.

Practice implications: Eliciting and validating patient concerns and attentive voice tone may be markers of physician willingness to discuss emotionally difficult topics. Educating physicians about mindful practice may increase their ability to collect important information and to attend to patient concerns.

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Conflict of interest statement

Conflict of interest: Dr Epstein received honoraria from Merck for lectures relating to patient-physician communication. No products were discussed. No other potential conflicts of interest are reported.

Figures

Figure 1
Figure 1. Flow of Participants through the Study
See this image and copyright information in PMC

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