Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2010 Jun;30(6):425-30.
doi: 10.1038/jp.2009.163. Epub 2009 Oct 22.

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication

S Weiss  1 , E Goldlust, Y E Vaucher
Affiliations

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication

S Weiss et al. J Perinatol. 2010 Jun.

Abstract

Objective: The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.

Study design: The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distributing contact cards to families and showing a poster of providers in the unit.

Result: More subjects in the post-intervention cohort (n=33) were satisfied (95%) with provider communication than in the pre-intervention cohort (n=50, 74%; P<0.01). Parents who reported talking with a provider in the previous 7 days were more satisfied than parents who did not (P<0.001). After the intervention, fewer families (36 versus 65%) reported a desire for more frequent provider contact (P<0.01).

Conclusion: A targeted intervention improved parent satisfaction with provider communication. Improving the quality and quantity of parent-provider communication increased parent satisfaction with communication with their baby's medical providers.

PubMed Disclaimer

Figures

Figure 1
Figure 1
The study timeline. The study had three phases: pre-intervention cohort phase, intervention phase and post-intervention cohort phase.
See this image and copyright information in PMC

References

    1. Harrison H. The principles for family-centered neonatal care. Pediatrics. 1993;92:643–650. - PubMed
    1. Urden LD. Patient satisfaction measurement, current issues and implications. Lippincotts Case Manag. 2002;7:194–200. - PubMed
    1. Davidson JE, Powers K, Hedayat KM, Tieszen M, Kon AA, Shepard E, et al. Clinical practice guidelines for support of the family in the patient-centered intensive care unit: American College of Critical Care Medicine Task Force 2004 to 2005. Crit Care Med. 2007;35:605–622. - PubMed
    1. Shellabarger SG, Thompson TL. The critical times: meeting parental communication needs throughout the NICU experience. Neonatal Netw. 1993;12:39–45. - PubMed
    1. McCormick MC, Escobar GJ, Zheng Z, Richardson DK. Factors influencing parental satisfaction with neonatal intensive care among the families of moderately premature infants. Pediatrics. 2008;121:1111–1118. - PubMed