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. 2009 Nov 12;73(7):122.
doi: 10.5688/aj7307122.

A conflict management scale for pharmacy

Zubin Austin  1 , Paul A Gregory, Craig Martin
Affiliations

A conflict management scale for pharmacy

Zubin Austin et al. Am J Pharm Educ. .

Abstract

Objectives: To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education.

Methods: A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated.

Results: The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles.

Conclusions: The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.

Keywords: conflict management; interprofessional; pharmacy education; self-reflection.

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Figure 1
Conflict Management Model for Pharmacists.
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