Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2009 Nov 12;73(7):122.
doi: 10.5688/aj7307122.

A conflict management scale for pharmacy

Zubin Austin  1 , Paul A Gregory, Craig Martin
Affiliations

A conflict management scale for pharmacy

Zubin Austin et al. Am J Pharm Educ. .

Abstract

Objectives: To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education.

Methods: A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated.

Results: The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles.

Conclusions: The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.

Keywords: conflict management; interprofessional; pharmacy education; self-reflection.

PubMed Disclaimer

Figures

Figure 1
Figure 1
Conflict Management Model for Pharmacists.
See this image and copyright information in PMC

References

    1. Dower C, Christian S, O'Neill E. San Francisco: Centre for the Health Professions, University of California at San Francisco; 2007. Promising scope of practice models for the health professions; p. 1.
    1. Beales J, Austin Z. The pursuit of legitimacy and professionalism: the evolution of pharmacy in Ontario (Canada) Pharm Historian. 2006;36(2):222–7. - PubMed
    1. Health Canada, Health Human Resources Strategy. Pan-Canadian Health Human Resources Planning. Available at: http://www.hc-sc.gc.ca/hcs-sss/hhr-rhs/strateg/plan/index-eng.php. Accessed October 19 2009.
    1. O'Mara K. Communication and conflict resolution in emergency medicine. Emerg Med Clinics North America. 1999;17:451–9. - PubMed
    1. Worley-Louis MM, Schomer JC, Finnegan JR. Construct identification and measure development for investigating pharmacist-patient relationships. Pat Educ Counseling. 2003;51:229–38. - PubMed

Publication types

LinkOut - more resources