[Nurses' opinion about nursing care quality assessment indicators]

Abstract

This descriptive quantitative study aimed at identifying the opinion of nurses from an accredited hospital about care quality assessment indicators. The study was carried out with nurses from a general hospital that maintains a quality program, in the countryside of the state of São Paulo, Brazil. Results show that indicators related to specific nursing care processes are highly valued, as well as indicators related to client satisfaction with nursing and technical staff dimensioning. Not all nurses considered indicators related to general care results as relevant for care quality assessment, or management indicators. Results show the need to involve all nurses in the development and collection of indicators, as well as to develop specific indicators for each nursing practice area.