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Review
. 2011 Apr;24(2):284-94.
doi: 10.1007/s10278-009-9262-0.

Four-year enterprise PACS support trend analysis

Kenneth Olbrish  1 , Paul Shanken, Donna Rabe, Lorraine Steven, Nicholas Irizarry
Affiliations
Review

Four-year enterprise PACS support trend analysis

Kenneth Olbrish et al. J Digit Imaging. 2011 Apr.

Abstract

While health care facilities recognize the need for dedicated picture archiving and communication system (PACS) staff at the time of the initial implementation of PACS, they often do not plan accordingly for ongoing or increasing PACS support needs as a PACS matures. This article reviews trends in a health care system's PACS support data over 4 years to show how PACS support needs evolve over time. PACS support items were logged and categorized over this period and were used by the health care system to become more proactive in system support and adjust staffing levels accordingly. This article details how PACS support needs change over the life of a PACS installation and can be used as a model for health care facilities planning for future PACS support needs.

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Figures

Fig 1.
Fig 1.
Number of PACS issues addressed by the PACS team on a monthly basis between January 2005 and December 2008.
Fig 2.
Fig 2.
Number of PACS issues reported annually versus the total number of PACS users at the end of each year.
Fig 3.
Fig 3.
Yearly comparison of PACS issues on a monthly basis.
Fig 4.
Fig 4.
Percentage of monthly PACS issues related to user application training over time.
Fig 5.
Fig 5.
Number of PACS issues related to user application training versus total number of PACS users at the end of each month.
Fig 6.
Fig 6.
Percentage of monthly PACS issues related to the PACS application over time.
Fig 7.
Fig 7.
Number of PACS issues related to the PACS application versus total number of PACS users at the end of each month.
Fig 8.
Fig 8.
Percentage of monthly PACS issues related to hardware failures over time.
See this image and copyright information in PMC

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