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. 2010 Apr;27(2):171-8.
doi: 10.1093/fampra/cmp099. Epub 2010 Jan 6.

The relationship between continuity and patient satisfaction: a systematic review

Rhodes Adler  1 , Athanasia Vasiliadis, Nina Bickell
Affiliations

The relationship between continuity and patient satisfaction: a systematic review

Rhodes Adler et al. Fam Pract. 2010 Apr.

Abstract

Background: Continuity between doctors and patients likely affects patient satisfaction.

Objective: To assess the current evidence on the relationship between continuity and patient satisfaction.

Methods: Systematic review of studies of adults in general, family, or internal medicine practices with ongoing, direct, face-to-face contact with their physician. Measures of the relationship between continuity and patient satisfaction were examined.

Results: A MEDLINE search covering 1984-2007 and a Cumulative Index to Nursing and Allied Health Literature search covering 1981-2007 identified 263 relevant studies and 12 studies met inclusion criteria. There were 12 different continuity measures and 9 different satisfaction measures.

Conclusions: Continuity has a variable effect on patient satisfaction.

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