The NHS Care Record Service (NHS CRS): recommendations from the literature on successful implementation and adoption

Abstract

The implementation of the National Health Service's Care Record Service (NHS CRS) is the most ambitious information technology innovation ever undertaken in healthcare. This electronic health record system represents the key component of the National Programme for Information Technology. Its implementation is however proving extremely challenging. Building on a recent systematic review of the eHealth literature, we critically reflect on factors that can facilitate the implementation of the NHS CRS and suggest recommendations for a way forward to facilitate implementation efforts.