[The "ideal" doctor from the view of psychiatric patients]

Abstract

Objective: The study aimed to investigate the expectations of patients in a general psychiatric hospital regarding an "ideal" doctor.

Methods: 60 problem centred interviews with psychiatric in-patients were analysed by using a summarizing content analysis.

Results: Analysis of interview data showed three fundamental areas, which are important for patients: doctors' personality, physician-patient-interaction and treatment as well as doctors' treatment environment. The "ideal" doctor 1. is reachable and takes his time (75%), 2. is friendly and congenial (63%), 3. shows commitment and interest (60%), 4. is an understanding and sensitive contact person (60%), 5. is responsive to needs of patients (55%).

Conclusions: For that reason, optimal time management and social competence is necessary and should be a part of medical students' and doctors' education. Focusing on patients' expectations can positively influence their treatment satisfaction.