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. 2011 Apr;20 Suppl 1(Suppl_1):i41-2.
doi: 10.1136/bmjqs.2010.046409.

Five main processes in healthcare: a citizen perspective

Bo Bergman  1 , Duncan Neuhauser, Lloyd Provost
Affiliations

Five main processes in healthcare: a citizen perspective

Bo Bergman et al. BMJ Qual Saf. 2011 Apr.

Abstract

A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.

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Conflict of interest statement

Competing interests: None.

Figures

Figure 1
Figure 1
Five main processes in healthcare.
See this image and copyright information in PMC

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