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. 2011;37(2):113-123.
doi: 10.1080/01488376.2011.547445.

Proactive screening for health needs in United Way's 2-1-1 information and referral service

Katherine S Eddens  1 , Matthew W Kreuter
Affiliations

Proactive screening for health needs in United Way's 2-1-1 information and referral service

Katherine S Eddens et al. J Soc Serv Res. 2011.

Abstract

Cancer disproportionately affects the underserved. United Way 2-1-1 is an information and referral system that links underserved populations to community services. This study explores the feasibility of integrating proactive screening and referral to health services into 2-1-1. A cancer risk assessment was administered to callers (n=297), measuring their need for six cancer control services. A subset of respondents was randomized to receive generic or tailored referrals to needed services. Nearly all participants (85%) needed at least one of the services. Those who received tailored referrals were more likely to make appointments. Future research will explore approaches to address and eliminate health disparities through 2-1-1.

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References

    1. 2-1-1 Alameda County. 2-1-1 Alameda County Monthly Narrative Report: April 2009. Eden I&R, Inc.; 2009.
    1. 2-1-1 Brevard. Service delivery report 2005–2006. 2006.
    1. 2-1-1 Idaho. 2-1-1 Idaho 2006 Call Data Summary Report. 2006.
    1. 2-1-1 Maine. 2-1-1 Maine Call Reports. 2007a. Top 211 Call Categories FY 2007.
    1. 2-1-1 Maine. 2-1-1 Maine Call Reports. 2007b. Year-to-Date Call Report FY 2007.

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