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. 2011 Apr;4(2):163-7.
doi: 10.4103/0974-2700.82199.

Patient expectations and the paradigm shift of care in emergency medicine

Fatimah Lateef  1
Affiliations

Patient expectations and the paradigm shift of care in emergency medicine

Fatimah Lateef. J Emerg Trauma Shock. 2011 Apr.

Abstract

Patient expectation in health care continues to increase and this is something that needs to be managed adequately in order to improve outcomes and decrease liability. Understanding patients' expectations can enhance their satisfaction level. In the environment of the Emergency Department, with the acutely ill, serious and time-dependent issues as well as high level of stress, managing patient expectations can indeed be challenging. This paper discusses patients expectations and proposes implementation of elements of patient-centered care and value-based care into our existing health care systems today.

Keywords: Expectations; emergency department; outcome measures; patient safety; patient-centered care; satisfaction; value-based care.

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Conflict of interest statement

Conflict of Interest: None declared.

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