Characteristics of positive working relationships between nursing and support service employees

Abstract

Developing greater synergies will become increasingly necessary as the pressure on the health-care industry continues to increase. This research looks at the required characteristics to create positive working relationships with clinical staff in a health-care organization from the perspective of nonclinical staff. Ten different U.S. hospitals participated in this qualitative study with over 200 individual participants. A recipe for successful relationship building from a nonclinical perspective is included.