IT and organization: a delicate partnership

Abstract

Information technology (IT) is an important enabler of organization models (OM) and of innovative strategies, as it fosters information integration and streamlines information flows. Two case studies offer evidence about the strategic use of IT innovation (i.e., digital signature) to foster successful OM and partnerships in health-care, while results from a survey and some case studies show how institutional reforms can foster the diffusion of mature technologies (i.e., ERP) as an adaptive strategy of health-care organizations. Leadership and clear vision lead to consistency between OM and technology and foster the exploitation full benefits associated with innovation.