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. 2012 Mar;105(3):101-4.
doi: 10.1258/jrsm.2011.110250. Epub 2012 Mar 8.

Commitments, norms and custard creams - a social influence approach to reducing did not attends (DNAs)

Steve J Martin  1 , Suraj Bassi, Rupert Dunbar-Rees
Affiliations

Commitments, norms and custard creams - a social influence approach to reducing did not attends (DNAs)

Steve J Martin et al. J R Soc Med. 2012 Mar.
No abstract available

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Figures

Figure 1
Figure 1
Example of a typical communication highlighting the problem of DNAs
Figure 2
Figure 2
Reduction in DNAs following interventions
See this image and copyright information in PMC

References

    1. No shows cost the NHS millions. See http://news.bbc.co.uk/1/hi/health/8195255.stm (last accessed date 20 November 2011)
    1. See http://www.drfosterhealth.co.uk/features/outpatient-appointment-no-shows... (last accessed date 20 November 2011)
    1. 2003. DPP 2005. Anon. DPP: Developing Patient Partnerships.
    1. Karter AJ, Parker MM, Moffet HH, Ahmed AT Missed appointments and poor glycemic control: an opportunity to identify high-risk diabetic patients. Med Care 2004;42: 110–5 - PubMed
    1. Neal RD, Hussain-Gambles M, Allgar V, Lawlor A, Dempsey O Reasons for and consequences of missed appointments in general practice in the UK: questionnaire survey and prospective review of medical records. BMC Family Practice 2005;6:47. - PMC - PubMed