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. 2013 Jun:71 Spec No 1:147-76.
doi: 10.1684/abc.2013.0846.

[Recommendations for the evaluation and follow-up of the continuous quality improvement]

[Article in French]
S Maurellet-Evrard, A Daunizeau; membres du sous-groupe Management de la qualité
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[Recommendations for the evaluation and follow-up of the continuous quality improvement]

[Article in French]
S Maurellet-Evrard et al. Ann Biol Clin (Paris). 2013 Jun.

Abstract

Continual improvement of the quality in a medical laboratory is based on the implementation of tools for systematically evaluate the quality management system and its ability to meet the objectives defined. Monitoring through audit and management review, addressing complaints and nonconformities and performing client satisfaction survey are the key for the continual improvement.

Keywords: ISO 15189; accreditation; evaluation; internal audit; management review; quality indicator.

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