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. 2014 Aug;31(8):673-4.
doi: 10.1136/emermed-2013-202415. Epub 2013 Jun 19.

Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings

Colin O'Keeffe  1 , Suzanne Mason  1 , Emma Knowles  1
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Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings

Colin O'Keeffe et al. Emerg Med J. 2014 Aug.

Abstract

Background: This study compared patient experiences of care provided by emergency care practitioners (ECPs) and usual providers in different emergency and urgent care settings.

Methods: A self-completed postal questionnaire study as part of a pragmatic quasi experimental trial in five paired sites with intervention (ECP) services matched with control (usual provider) services.

Results: A greater percentage of ECP patients reported being very satisfied with overall care in all five pairs of sites. In three pairs, these percentage differences were statistically significant.

Conclusions: Users of ECP services were more likely to be highly satisfied with overall care than usual provider patients in the study settings.

Keywords: paramedics, extended roles; prehospital care; prehospital care, advanced practitioner.

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