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. 2009;24(3):344-356.
doi: 10.1080/15555240903188380.

Workplace Stress, Organizational Factors and EAP Utilization

Vanessa Azzone  1 , Bernard McCann, Elizabeth Levy Merrick, Deirdre Hiatt, Dominic Hodgkin, Constance Horgan
Affiliations

Workplace Stress, Organizational Factors and EAP Utilization

Vanessa Azzone et al. J Workplace Behav Health. 2009.

Abstract

This study examined relationships between workplace stress, organizational factors and use of EAP counseling services delivered by network providers in a large, privately-insured population. Claims data were linked to measures of workplace stress, focus on wellness/prevention, EAP promotion, and EAP activities for health care plan enrollees from 26 employers. The association of external environment and work organization variables with use of EAP counseling services was examined. Higher levels of EAP promotion and worksite activities were associated with greater likelihood of service use. Greater focus on wellness/prevention and unusual and significant stress were associated with lower likelihood of service use. Results provide stakeholders with insights on approaches to increasing utilization of EAP services.

Keywords: Employee Assistance Programs; organizational factors; utilization; workplace stress.

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