Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2012 Jun;3(2):94-9.
doi: 10.1016/j.phrp.2012.04.005.

Improving Service Quality in Long-term Care Hospitals: National Evaluation on Long-term Care Hospitals and Employees Perception of Quality Dimensions

Jinkyung Kim  1 , Woosok Han
Affiliations

Improving Service Quality in Long-term Care Hospitals: National Evaluation on Long-term Care Hospitals and Employees Perception of Quality Dimensions

Jinkyung Kim et al. Osong Public Health Res Perspect. 2012 Jun.

Abstract

Objectives: To investigate predictors for specific dimensions of service quality perceived by hospital employees in long-term care hospitals.

Methods: Data collected from a survey of 298 hospital employees in 18 long-term care hospitals were analysed. Multivariate ordinary least squares regression analysis with hospital fixed effects was used to determine the predictors of service quality using respondents' and organizational characteristics.

Results: The most significant predictors of employee-perceived service quality were job satisfaction and degree of consent on national evaluation criteria. National evaluation results on long-term care hospitals and work environment also had positive effects on service quality.

Conclusion: The findings of the study show that organizational characteristics are significant determinants of service quality in long-term care hospitals. Assessment of the extent to which hospitals address factors related to employeeperceived quality of services could be the first step in quality improvement activities. Results have implications for efforts to improve service quality in longterm care hospitals and designing more comprehensive national evaluation criteria.

Keywords: health care quality; health facility environment; hospital/standards; job satisfaction; long-term care hospital.

PubMed Disclaimer

Similar articles

See all similar articles

Cited by

References

    1. Health Insurance Review & Assessment Service. The 3rd national evaluation on long-term care hospital inpatient admissions appropriateness [Internet]. Health Insurance Review & Assessment Service; Seoul: c2010. [[cited 2011 Dec 10]].
    1. Kim CM, Lee JY, Ko RJ. Quality dimensions of long term care hospital. J Korean Acad Community Health Nurs. 2009 Jun;20(2):243–50.
    1. Lee SH. Multi-level analysis of factors related to quality of services in long-term care hospitals. J Korean Acad Nurs. 2009 Jun;39(3):409–21. - PubMed
    1. Wagner C, Klein IK, Van der Wal G, et al. Quality management systems and clinical outcomes in Dutch nursing homes. Health Policy. 2006 Jan;75(2):230–40. - PubMed
    1. Delp L, Wallace SP, Geiger-Brown J, Muntaner C. Job stress and job satisfaction: home care workers in a consumer-directed model of care. Health Serv Res. 2010 Aug;45(4):922–40. - PMC - PubMed