Agreeing in ignorance: mapping the routinisation of consent in ICT-services

Abstract

Many ICT services require that users explicitly consent to conditions of use and policies for the protection of personal information. This consent may become 'routinised'. We define the concept of routinisation and investigate to what extent routinisation occurs as well as the factors influencing routinisation in a survey study of internet use. We show that routinisation is common and that it is influenced by factors including gender, age, educational level and average daily internet use. We further explore the reasons users provide for not reading conditions and policies and show that they can be grouped in meaningful ways that may delineate different types of routinsation.